C3 to Hire Over a Thousand Customer Service Agents in Manila

Rocky Batara

Manila, PHIL (January 2, 2013) — C3/CustomerContactChannels (C3), a global provider of customer management solutions, announced that it is actively seeking to hire over a thousand new customer service agents for its Taguig City, Metro Manila customer contact center.

C3’s hiring surge will support clients in the telecommunications, healthcare, and social commerce industries in preparation for increased call volume through 2013 and beyond.  Although the majority of the positions are for customer service representatives, management positions are also available.

As a pioneer in handling multichannel customer care, C3 continues to develop new technologies and sign exclusive partnerships to provide its clients with the most advanced customer care solutions in the market.  Many of the job opportunities will include solutions to support customers via social media channels and forums.

“We are looking for people with patience and enthusiasm. If you think you are that type of person, we have a great opportunity for you at C3,” said company president and COO Rick Ferry.  “Our company is growing rapidly, and each position offers opportunity for advancement.”

C3 differentiates itself among other customer contact companies because of its one-of-a-kind company culture encouraging employees to thrive. “One of our main goals at C3 is to hire good people and keep them as a member of our team for years to come,” added Ferry. “We are not only a call center business; we also work to train people for a career and hope our entry-level employees will eventually become our future leaders. Manila continues to provide an extremely skilled workforce with an affinity for the American culture that helps them serve customers well.''

Andy Sarakinis, the Philippines’ country manager, has been in the Business Process Outsourcing industry for well over a decade and brings with him best practices from the industry. He and his Manila team put systems in place adapted to the Filipino culture.

The company’s offices are located on four (4) levels of the building it occupies and is equipped with the latest in computers and facilities, including rooms for resting and four (4) cafeterias. 

C3 also provides activities and opportunities that enable its employees to reinforce company camaraderie, as well as career advancement.  These include bazaars, vacations as rewards for accomplishments, sports fests, tree planting, museum trips with family members, financial wellness seminars, etc. 

Career advancement is provided through the C3 University platform, which focuses on self and career development curricula. The free program is open to all employees regardless of their tenure. Those who are willing to attend classes in their spare time for career and skills enhancement undergo particular courses that fit the level of skill that needs to be enhanced.

C3’s other international locations include Guatemala City, Guatemala and Panama City, Panama in South America; Glasgow, Scotland and Sofia, Bulgaria in Europe; and Dalian, China and Mumbai, India in Asia. Its U.S. locations are in Idaho, Utah, Arizona, Oklahoma, and Texas, with headquarters located in Plantation, FL.

The company serves the energy and utilities, financial services, healthcare and insurance, telecommunications and wireless, and travel and hospitality verticals. It offers forward-thinking customer management solutions for medium to large-sized companies in a wide-range of industries, servicing sales, performance optimization, reputation management, and end-to-end customer interaction management.

C3 is looking for applicants with prior contact center/customer service experience, but will consider candidates with customer service expertise outside of the call center. Interested parties can apply online by visiting http://jobs.c3connect.com/manila.

About C3

C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include sales, service, performance optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL.  More information can be found at www.c3connect.com and http://jobs.c3connect.com/manila.

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