Teleperformance Philippines Kicks Off 27th Year Through Spark Grand Celebration

Rocky Batara

Teleperformance Philippines, a global leader in outsourced customer and citizen experience management, kicked off its celebration of 27 strong years in the industry through the Spark 2023 Grand Celebration, held at the SMX Convention Center in Pasay City recently.

The event gathered leaders and employees from various sites and accounts to celebrate the company’s history of successes and milestones, and to reenergize the whole workforce for the next years to come. Hosts Sean Kyle and Karla Aguas led the celebration, while Spongecola and DJs Jimmy Nocon and Siangyoo provided entertainment for the whole TP family. Employees and leaders alike came in their best sparkly outfits to match the theme of the event. 

During the celebration, Teleperformance Philippines also rewarded their most talented employees, proving how much they value their people by allowing them to express themselves and by providing them avenues to enrich their passions and talents outside work. The event was a perfect blend of glitz, glamor and enthusiasm.

The Spark Grand Celebration was not just limited to Metro Manila as celebrations were also held separately for their Luzon, Visayas, and Mindanao site clusters.

As a company, Teleperformance Philippines recognizes the importance of its people in its achievements. Occasions like the Spark Grand Celebration provide the perfect opportunity to look back and appreciate the contributions and skills of their employees while also strengthening their bond as a team.

Vice President for Human Resources and Communications & Marketing Rachel Cacabelos expressed her hopes for a stronger year for Teleperformance. She underscored that Spark was a moment of enjoyment but also “an opportunity to reflect on our past successes and use that energy and momentum to propel us forward.”

“As Teleperformance continues to have its culture of excellence recognized, it is expected that we push boundaries, innovate, and strengthen our commitment to clients, customers, colleagues, and the community,” Cacabelos shared.

For 27 years, Teleperformance has become one of the most preferred offshore contact center operations in the country and a valuable player in the Philippine economy. Recently, Teleperformance was awarded as the 5th Best Workplace in the Philippines by Great Place to Work® Philippines in its first in-person gala since the pandemic. This second consecutive win recognized TP’s success in transcending the standards of best work practices through impact sourcing and policies ensuring diversity, equality, and inclusivity in the workplace.

In addition to this, Teleperformance remains committed to being a trusted partner to all its stakeholders, putting people at the heart of business transformation and customer experience. As pandemic restrictions are being eased out, Teleperformance strengthens its relations with the business and economic sectors, as well as the academe and other institutions promoting environmental, social, and corporate governance.

For more information about Teleperformance Philippines, visit 05/08/2023 (The Lifestyle Portal)


Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.  

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

For further information, visit the Teleperformance website at


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