To showcase its Cloud Campus work-at-home solution, Teleperformance Philippines has launched the Cloud Campus Jeepney, a mobile cloud connected workstation that simulates a fully enabled work-at-home experience.
Introduced at the Sunlife Amphitheatre, the Cloud Campus Jeepney is a functioning mobile workstation connected to the cloud that will allow people to work and stay fully connected even on the road. It showcases the digital capabilities of the TP Cloud Campus solutions, giving visitors a fully connected work-at-home experience. The Jeepney will be parked at the amphitheater until March 6, 2022 and will soon go to various locations around Metro Manila.
Launched in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.
Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency.
Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.
TP Cloud Campus comes at a time of disruption when there are calls for fresh solutions for companies to digitalize their work and operations. Teleperformance Philippines Chief Operations Officer Joey Marquez shared, “TP Cloud Campus enables Teleperformance Philippines to bridge people with their favorite brands around the world 24/7. Designed to harmonize onsite and remote work environments, TP Cloud Campus encompasses virtual talent acquisition, training, learning and development, quality control, data security, as well as workforce performance management.”
The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning. This includes solutions such as training simulations, gamification, operational remote management platforms and collaboration platforms, for optimized Virtual Training Rooms, Digital Whiteboards and Wallboards to generate real-time productivity, performance, workload technology monitoring reports, and chat bot TP Digital Floorwalker, built with machine learning and analytics capabilities enabling more First Call Resolutions and reduced Average Handling Time.
For Teleperformance’s client-partners, the TP Cloud Campus and T.A.P.TM innovation engines equip them with high-tech, high-touch solutions built on a keen understanding of people’s interaction history and sentiments.
Most importantly, keeping important information safe and confidential is pivotal so Teleperformance stores data in remote environments to ensure no client or customer data is stored locally. The company’s layers of security include PCI-certified architecture, multi-factor authentication, device lockdown, and TP Protect – an integrated data security solution that allows real-time monitoring and alerts to prevent fraudulent activities.
“It is energizing to witness and now be at the helm of an organization driving digital business and transformation solutions. Guided by our Core Values of Integrity, Respect, Professionalism, Innovation, and Commitment, I believe that we will continue to build career opportunities for people where they can work wherever they live, and live wherever they love,” added Joey.
To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com. 03/08/2022 (The Lifestyle Portal)
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.
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