Skip to main content

C3 Feature Employee: Keisha - "Where Love Takes Center Stage!"


It is one thing for a company to proclaim that it 'loves' its employees, but another thing entirely to walk the talk.
Valentine’s Day may traditionally be the time to show people how much you care, but Business Process Outsourcing (BPO) firm C3/CustomerContactChannels (C3) takes the principle of V-Day to heart by making a company culture out of it.

This “love fest” is seen the moment one enters company headquarters—posters strewn across the company walls proudly declare, “Love what you do,” “Love coming to work,” and “Love the difference.” And if that is not enough to convince a visiting client or guest, the employees themselves are the best reflection of the company’s love-centric culture. For an organization that operates mostly at nighttime, the atmosphere teems with a vibrant energy that can only come from people who genuinely enjoy what they do, respect who they work for, and thrive in their work environment.




A Culture of Positivity

For 22-year-old Keshia Faculin, a fresh college graduate, learning about C3’s core principles cinched her decision to work for the company. “C3’s culture best reflects its core values of accountability, open and honest communication, and recognition of people and community—when I saw this, I felt that this was a company that’s not all about business, but also one I can see myself growing in,” she shares.

A born-again Christian, Faculin regularly conducts bible study groups outside of work. “I disciple people and teach them how to lead their lives in a positive way, to be vibrant in spite of challenging circumstances,” she shares, adding that this aspect of her personality is something she feels her company genuinely supports. “In C3, I get to help out people with their concerns. So, aside from being of service in church, I can also do that at work. It totally coincides,” she says.

For call center supervisor Dennis Escobar, it was the fact that C3 is a growing company in the Philippines that drew him in. “It’s the hope of a new culture, a different environment,” he admits. “I didn’t like how things were handled in my previous company—they were quite rigid when it came to their employees. The call center culture I grew into was good, but people would change as they went up the ranks. With C3, the bosses here are different. They listen to you, they treat you as family, and they ask for your input before making a decision. My past company would never ask for my take on the company’s operations. Here, we have an open door policy that is neither abused nor exaggerated. I feel that what I say matters,” Escobar says.

A Caring Employer

More than being an environment that injects fun into the workplace—C3 regularly holds monthly raffle draws, sports fests, and parties to further engage its 1,800-strong workforce—what makes the company’s average attrition rate significantly lower than the industry average is the management team itself.

Comprised of call center veterans that have been in the BPO business since it started in the early 2000s, C3’s team of executives has served the industry as agents themselves who experienced firsthand the negative aspects of the sunrise industry. “Where we came from, there were so many concerns coming out and nobody would listen. The average attrition rate for most companies would be ten to fifteen percent (10 to 15%) every month. But ours is just at three to four percent (3% to 4%) attrition. That’s a very big difference. Only when you show people you care do they become better employees on the phones when they talk to their customers,” says Kevin Urrutia, Director of Operations at C3.

Since people tend to spend more waking hours working than doing anything else, work happiness plays a huge role in overall happiness. More than providing opportunities for its employees to grow and stay motivated, C3 adds depth to this principle by reaching out to its people beyond work.
When the recent heavy monsoon rains struck Metro Manila, a number of C3 employees were left stranded; some even had their homes flooded. “When the habagat (monsoon rains) came, our office was converted into a ‘relief center’ for employees and their families,” shares Escobar, adding that it further added to the family atmosphere the company wants to cultivate. “We had grandparents here, kids and even yayas (nannies). The pantry was open 24/7; there were concession areas, shower areas, etc. It was basically letting employees know that we’re all family here,” says Escobar.

Apart from providing for its employees’ needs, what really struck Escobar was the physical presence of management during the storm. “In most companies I’ve worked for, during storms, you’d never see the bosses. They’d come up and send food, and that’s it. But here in C3, all the bosses were here physically, checking up on people. When we had agents who got stuck in Pasig where it was flooded, it was the managers who drove them from their homes to C3. Our country manager even offered his house for an agent,” Escobar shares.

Indeed, it is one thing for a company to proclaim that it “loves” its employees, but another thing entirely to walk the talk. “Many of our competitors try to do it this way, but it really boils down to execution and sincerity. You can always say that so and so are your values, but if your employee feels from the very beginning that he can’t even talk to his manager, then that automatically tells him that what you’re saying is a lie,” explains Urrutia.

At the end of the day, the golden rule still holds true: “Do unto others as you would have them do unto you.” Treating people the way you would want to be treated creates more positive results. “For us, it’s all about presenting them opportunities for growth, giving them the right support and training to develop and move up, and showing them that when you work for a company, it should be the other way around—the company should be working for you,” Urrutia asserts, ending that, “it is all about transparency, open lines of communication, and living up to the company’s core values. Once employees see all that, they realize that C3 is not just all talk. It walks the talk.” 

Comments

Related Posts Plugin for WordPress, Blogger...

Popular posts from this blog

All About 'Obra ni Juan'

After Obra ni Juan introduced their newest endorser who is the hunk actor Rafael Rosell, time now to learn more about this authentic men's clothing line.  

Obra ni Juan is a unique line of men’s apparel that is truly Filipino. It is a fusion of traditional Filipino design and global fashion personifying the Filipino ingenuity at its best.
Obra ni Juan started out in 1997, having a small patahian in the owners’ family house. It is a family-owned business which primarily focused on the tourist market. The first outlets were lobby shops of five star hotels, duty free shops, and the famous Amanpulo Resort in Palawan.
Due to the influx of domestic buyers, the brand eventually progressed and opened branches in department stores nationwide. From a workforce of ten employees, the company now has at least a hundred employees.
Obra ni Juan is made of special woven fabrics which show exquisite craftsmanship. In fact, some authentic collections are handcrafted and dyed manually to offer the b…

JC De Vera Poses Naked on Metro Mag Body Issue 2014!

Newest Kapamilya hunk actor JC De Vera posed sexy and naked on the annual Metro Magazine Body Issue which will release on January 2014.
On the said magazine, JC is wearing nothing! Once more, he exposed his sexy yummy abs and chiseled body!

Check out the sizzling JC on the said magazine. Photo courtesy of rddantes.com.


JC is truly a flavor of every sexy and daring magazine! Last September of this year, JC was also part of the 10 Cosmopolitan Bachelors's Cosmomen centerfolds!
Aside from JC, other stars who posed naked on the said Metro Mag Body issue are Sam Concepcion, John James Uy, Sunshine Cruz, Ruffa Mae Quinto,  and Enrique Gil to name few! On our succeeding posts, we'll share you the said celebrities on their hottest Metro Mag Body pose!  - The Lifestyle Portal
Follow Us on Twitter: @rockenroll_04
Follow Us on Instagram: @rockenroll_04

Alden Richards Shows Abs in Folded and Hung Billboards!

Kapuso young hunk actor Alden Richards is the newest endorser of the hit clothing brand Folded and Hung. And he is launched as part of the brand's Summer 2012 collection.
Here are the sexy hot billboards of Alden which were already up in the busy road of EDSA. Let's check them out:



Alden is not anymore a boy-next door! Rather, he is a young hot man! Keep it up Alden!

NEC Foundation Inc. Announces Undergraduate Scholarship Program for Academic Year 2014-2015

NEC Foundation Inc., non-stock, non-profit Filipino corporation dedicated to assist in the education of Filipinos announces the details and requirements of their scholarship program for the Filipino undergraduate for Academic Year 2014-2015.

Check out the details of the program below:

I.    GENERAL INFORMATION ON NECFI SCHOLARSHIPS

A.    Fields of Study

The NEC FOUNDATION, INC. is a non-stock, non-profit Filipino corporation dedicated to assist in the education of Filipinos. For Academic Year 2014-2015, the Foundation will award undergraduate scholarships to students pursuing a Bachelor of Science degree in the following programs:

B.S. in Computer Engineering (BSCoE)
B.S. in Computer Science (BSCS)
B.S. in Electronics and Communications Engineering (BSECE)


B.    Qualifications of an Applicant


1.    Must be a natural-born Filipino citizen;
2.    Must be in need of financial assistance. (Preference will be given to applicants whose gross income is below P150,000.00 per annum.);
3.    Must not b…

Jake Cuenca Sizzles in the Bench Billboard

Kapamilya hunk actor Jake Cuenca once more proves his hotness and yumminess in the new Bench billboard. He exposes his sexy hot yummy abs and body.
Here is one of Jakes's newest bench billboards. Let's check it out:

This billboard is inline with the brand's Summer 2012 collection! Oh-lala..

Sizzling Coco Martin on the Cover of L Magazine!

Remember this very hot cover of L Magazine featuring the former Indie Prince actor Coco Martin?!


Yes, Coco was featured in the said hot magazine in 2005. During that time, Coco was not yet a mainstream actor. He was then dubbed as the "Indie Prince" since he appeared in the different intriguing yet award-winning Indie movies like "Masahista," "Daybreak,"  and "Serbis."
Too hot to handle! This is how we can describe Coco in the cover as he only wears an underwear exposing his sexy yummy abs!  - The Lifestyle Portal

BTS: James Reid for Century Tuna's Body Reinvented

Hunk young actor James Reid returned as the ambassador of Century Tuna for the newest campaign dubbed as "Body Reinvented."
Check out two of behind-the-scene sexy hot photos of James Reid below:


The new billboard of Century Tuna featuring James is now up in the Metro. A   TV commercial called "James Metamorphosis" is also airing. (The Lifestyle Portal)

Follow Us on Instagram@rockenroll_04
Follow Us on Twitter@rockenroll_04
Like Us on Facebook: www.facebook.com/TheLifestylePortal

HICC's Autohemotherapy: Finding Cure and Comfort in One's Own Blood

FOR A WOMAN her age, 70-year-old Mrs. Buenaventura still loves to be in action. As the head matriarch of her household in a Bulacan town, she always makes sure to wake up even before the sun rises to cook breakfast for the family, go to the market, and tidy up the house a bit—even if her grandchildren can do such chores for her.
Mrs. Buenaventura, for one, says she does not want to get stuck in the house lying in bed all day just because she's old, and so she grabs every opportunity she can to keep those joints moving. She even used to start her day with a morning walk or jog in a paved palaisdaan area near their house.

But while she thought that she was still at her prime, it was not long enough that old age and other complications took its toll. A few years back, Mrs. Buenaventura started experiencing back pain and arthritic knee, which prevented her from doing the things that she used to do. Even simple movements of going up and down the stairs and rising from bed had become t…

AXA’s MyAmbition Helps You Reach Your Goals

AXA Philippines, recently introduced its newest product MyAmbition, the first investment product and life insurance plan in the Philippines that’s available online. 
The new web based product allows you to build your investment with ease, through the web. 

During the launch, guest panelists Reese Fernandez and Gian Javelona, two young and successful entrepreneurs, shared their secrets on how to achieve one’s goals and dreams in life. 
Photo above shows Reese and Gian (center) with Rahul Hora, AXA Philippines president and CEO (right), and Amor Balagtas, chief customer officer (left). 10/04/2017 (The Lifestyle Portal)

Follow Us onInstagram@therunnerrocky
Follow Us on Twitter@therunnerrocky
Like Us on Facebookwww.facebook.com/TheLifestylePortal
Watch and Subscribe to our YouTube Channels: Runner Rocky and  Bits of Rocks For queries, Email us: rockenroll_04@yahoo.com

Baskin-Robbins Spreads Joy with FREE Ice Cream!

Ice cream lovers in Makati are in for an exciting treat! The world’s favorite ice cream brand is introducing “It’s BR Time!” Join this exciting activity by visiting the Baskin-Robbins store at the second floor of Glorietta 2 (2/F) at 3 p.m. on October 13, Friday and get a junior scoop of your favorite ice cream flavor for free!

Joining is easy! Follow Baskin-Robbins on Facebook, Twitter and Instagram and share the “It’s BR Time” post with the hashtags #ItsBRtime and #baskinrobbinsph. Tag your friends and make sure the post is set to public. Simply show your shared post at the Baskin-Robbins store to get your coupon. Distribution of coupons will start on October 12, Thursday at Baskin Robbins, Glorietta 2.
Join ‘It’s BR Time!’ and celebrate the delicious treats offered by the world’s most loved ice cream brand. Take your pick from 31 original Baskin-Robbins ice cream flavors. Savor the October flavor of the month, the delicious and spooky Orange You Scared, a witty combo of chocolate …